The Resolution Orientation Framework ™
The Resolution Orientation Framework™
A framework that helps parties close arguments and open a workable future.
From entrenched positions into practical and sustainable forward movement.
Conflict at work is destructive for all. It traps energy, attention and eliminates hope for those involved and those who need high performance from the conflicting parties. Conflict at work undermines successful teams and successful team partnerships.
The Resolution Orientation Framework™ helps conflicting or unaligned:
individuals
individuals and organisation
teams (within and between)
departments
The Resolution Orientation Framework™ helps parties work differently by changing the patterns of behaviour from a conflict orientation to a resolution orientation.
It does not :
judge or pathologise
pay lipservice to the outcome for outcome sake
erase or rewrite the past
It does :
help parties move towards a sustainable positive future
It does, change the conditions under which conflict is held
It does, create the sapce where resolution is possible
Move conflicting behaviours into congruent behaviours.
From emotional distress to emotional ease.
From distracted to present.
What is workplace mediation?
Silver Conflict Resolution is workplace mediation based in Melbourne. We offer a confidential and voluntary process where an independent mediator supports people at work to address conflict through structured discussion. The focus is on resolving issues that are affecting working relationships, performance, or wellbeing, without formal investigation or litigation.
When should an organisation consider workplace mediation?
Organisations often consider workplace mediation when conflict is ongoing, communication has broken down, or tensions are beginning to affect team functioning. Mediation can be particularly effective when early intervention may prevent escalation into formal complaints or claims.
Is workplace mediation confidential in Australia?
Yes. Workplace mediation is generally confidential. Information shared during mediation is not disclosed outside the process, except where disclosure is required by law or where serious safety concerns arise.
Do employees have to agree to mediation?
Yes. Participation in mediation is voluntary. All parties must agree to take part for mediation to proceed. A mediator can assist with assessing readiness and explaining the process before mediation begins.
How long does workplace mediation usually take?
Many workplace mediations are resolved in a single session. More complex matters may require additional preparation or follow up, depending on the nature of the issues and the needs of the parties involved.
What is the Resolution Orientation Framework™
Frequently Asked Questions
About Workplace Mediation or the Resolution Orientation Framework™
Take the test below to find out if we can help you
Workplace Mediation Across Melbourne
Silver Conflict Resolution serves organisations throughout Melbourne and Victoria: - Workplace mediation in Melbourne CBD
Is Workplace Mediation Right for Your Situation?
Answer these 5 questions to find out if mediation could help resolve your workplace conflict:
1. Have the parties tried to resolve this themselves?
☐ Yes, multiple times without success
☐ Yes, once or twice
☐ No, they haven't tried yet
2. Are both parties willing to participate in a conversation?
☐ Yes, both are willing
☐ One is willing, one is hesitant
☐ No, one or both refuse
3. Is there an ongoing working relationship that needs to be preserved?
☐ Yes, they need to continue working together
☐ Yes, their working relationship impacts others performance
☐ Somewhat - they occasionally interact
☐ No, one is leaving the organisation
4. Does the conflict involve any of the following:
☐ Personality clashes or communication breakdown
☐ disagreement about work processes or decisions
☐ team-wide dysfunction
Or:
☐ allegations of serious misconduct (bullying, harassment, discrimination)
5. How urgent is resolution?
☐ Very urgent - affecting productivity/wellbeing now
☐ Moderately urgent - within 2-4 weeks
☐ Not urgent - exploring options
RESULTS: If you answered:
Mostly first options → Mediation is likely a good fit. Book a consultation below.
Mix of first and second options → Mediation may help. Let's discuss your specific situation.
Mostly third options OR selected "serious misconduct" → You may need a formal investigation first. Contact us to discuss the right approach.
Workplace Mediation Across Melbourne
Silver Conflict Resolution serves organisations throughout Melbourne and Victoria: - Workplace mediation in Melbourne CBD